USING DIGITAL COMMUNICATIONS IS HELPING TO KEEP THE WHEELS OF BUSINESS TURNING

USING DIGITAL COMMUNICATIONS IS HELPING TO KEEP THE WHEELS OF BUSINESS TURNING

by | Mar 19, 2020 | Design, Digital, Marketing, News, Photo, Tips, Video Production

USING DIGITAL COMMUNICATIONS IS HELPING TO KEEP THE WHEELS OF BUSINESS TURNING

The coronavirus pandemic has placed extraordinary and unexpected demands on both individuals and businesses. We are certainly living in unprecedented and challenging times that requires us to support each other as a global society.

It is a rapidly changing situation, with a lot of unknowns and this is obviously causing a considerable amount of uncertainty and anxiety. Dealing with a crisis situation requires both strong leadership and good clear reassuring communication through the available channels to ensure everyone is connected and supported.

When we set up IQ Media as a digital communication agency in 2002, our primary aim was to help our clients use the latest technologies to communicate and compete effectively.  

This underlying philosophy has created a number of exciting opportunities and rewarding challenges over the years. This has led us to develop solutions that have allowed our clients to lead and change their markets, and indeed their business models to great effect.

Following the significant Covid 19 measures introduced by the government to try and slow the spread, we have been providing a lot of urgent digital communication solutions for clients. This has helped them to support their customers, patients, suppliers and employees to maintain communication and contact, to preserve and continue their businesses.

This work has included senior manager videos and website messages, e shots, animations ( including a hand washing animation!), a training video for a client who now needs to support technicians working remotely to operate essential equipment around the world, a video message to play in all stores for a major retailer, push notifications to apps and an e commerce site for a client, to maintain supply to customers.

All our team of thirty plus talented individuals, are able to work from their homes due to the agile business model, we have operated for a number of years.

This flurry of activity to meet these urgent and important needs has certainly helped to keep us distracted from our concerns about the future. We are here to support our customers, employees and suppliers as best we can and in turn rely on them supporting us.

A large part of what we do is help businesses communicate through creative storytelling, to reach and engage audiences effectively. In the current climate of ‘social distancing’ and ‘social isolation’ digital communications provide the perfect and, in some cases, the only solution to keep communications flowing. It is about being tenacious and creative to maintain contact and reach out to your audiences.

Communicating across the different digital platforms with multiple touchpoints is helping to keep businesses operating. This ensures customers, suppliers and employees all receive the support they require when they most need it, as the situation continues to change.

Apparently, Bill Gates predicted the occurrence and effect of a Coronavirus five years ago at a TED Talk and it is alarming that as an advanced global community we now find ourselves in the throes of this terrible pandemic without an immediate scientific cure or vaccine.

What is clear is that we will get through this and significantly reduce its potential impact by working together and supporting each other, with effective, regular and timely communication.

Thank you to our customers, employees and suppliers for your continuing and essential support.

Please do contact me and let us know if there is anything, we can do to help you, by using our digital communications expertise and resources to provide essential communications to keep your business operating and support your stakeholders in these difficult times. 

Stay healthy.

With very best wishes

Simon Poyser

CEO

IQ Media 

Digital Campaign Delivers for Arthur Spriggs & Sons

Digital Campaign Delivers for Arthur Spriggs & Sons

by | Sep 1, 2017 | Design, Digital, Marketing, News, Photo

Digital Campaign Delivers For Arthur Spriggs & Sons Image

IQ media were recently appointed to work with Arthur Spriggs & Sons, one of the UK’s leading providers of haulage, commercial vehicle service and repair solutions. The  need was to develop and implement a digital marketing campaign that would help the company increase its online presence significantly and market the business more effectively, to generate more leads.

After researching and brainstorming with the company, two new responsive websites were launched.  These included a corporate site to promote their service ethos and range of services including haulage, commercial vehicle servicing, palletising and warehousing.  The other website is dedicated to promoting their Mercedes Benz Parts and Service dealership. The sites are fully responsive to help drive engagement across all devices, with clear call to actions and Arthur Spriggs & Sons can manage the content updates through the easy to use content management system developed by IQ Media.

The distinctive blue and red of the Arthur Spriggs & Sons branding, as used on the livery on their vehicles was reflected and reinforced in the design of the site. All the content for the site was created by IQ Media. This included professional photography to showcase their services, fleet  and facilities. A  corporate video was produced to provide the visitor with an insight and overview of the range of services now provided, whilst conveying the pedigree and service values; the business has maintained as an independent family run business, since its inception nearly 100 years ago .  An exciting video outlining Arthur Spriggs & Sons longstanding role as  the transport and logistics partner for the Bloodhound Project was also produced to help promote the company’s  logistics expertise and drive engagement.

Website visits have increased by over 77% since the launch of the new sites, with a similar increase enquiries generated directly and via the website forms.

IQ Media help their clients to communicate and compete effectively, by developing marketing strategies and providing digital communication solutions that deliver game changing results.

Please contact us to explore how our services could benefit your business.

iQ Media helps Permaflor rise from the ashes

iQ Media helps Permaflor rise from the ashes

by | Sep 1, 2017 | Design, Digital, Marketing, News, Photo, Video Production

IQ Media helps Permaflor rise from the ashes Image

IQ MEDIA HELPS PERMAFLOR RISE FROM THE ASHES

Permaflor the UK’s largest independent manufacturer of raised accessed flooring systems, suffered a catastrophic fire in April 2013. Despite the complete destruction of their production facility, the directors of the company promised their customers they would rise from the ashes.

Within hours of the fire Permaflor was identifying new premises and facilities, whilst taking immediate steps to ensure customer expectations could be fulfilled.

Fortunately all company data was hosted remotely off-site, through their sister company Databax, who provide cloud and offsite hosting solutions. They quickly provided the necessary IT support to ensure all records could be accessed without interruption, which proved to be invaluable, in helping Permaflor to maintain business as usual. The insurers and loss adjusters appreciated the leading position Permaflor has within the industry and provided the necessary support to get the production lines working, as soon as possible.

As a consequence of the fire, the company experienced a significant fall in turnover and needed to move extremely quickly and effectively to restore and regain customer confidence.

Given the urgency of the situation, a number of agencies were invited to submit proposals at very short notice, for a marketing campaign that would help Permaflor recover lost sales as quickly as possible. IQ Media was selected as their proposal was based on a digital marketing campaign, rather than a traditional advertising and PR campaign. This approach was chosen because it would have an immediate impact and deliver measurable results upon which the campaign could be developed.

Simon Poyser Managing Director of iQ Media explains their approach ‘Although time was clearly of the essence, rather than launch straight into the campaign, we felt it was essential to undertake a quick strategic review, to fully understand the business and its market opportunity. This was achieved by holding an ‘anything goes’  brainstorm session with the management and sales team.  Key areas such as customer segments, value propositions and the relationship with customers were considered, whilst setting some targets for both profitability and turnover. This was then reviewed and developed into a marketing plan by IQ Media, with a number of key actions to achieve the targets. ‘

This approach proved to be invaluable as it highlighted the key strengths of the business. This led to the development of its key proposition and delivery of the key messages through the creation of effective digital marketing collateral. The brainstorm session also identified a number of new customer segments along with an increased range of tailored services.

The campaign involved building and launching a new website for Permaflor, to firstly refresh its online presence and reinforce that it was very much open for business. A video was produced with the Director / General Manager providing a very personal statement to customers and suppliers, to thank them for their support, whilst showcasing the new production facilities.

This was used as part of an extensive  e marketing  and subsequent telemarketing campaign to update existing and prospective customers on Permaflor’s recovery and new offering.

The campaign managed to restore and double the post fire monthly turnover within two monthsof launch. This was achieved by not only increasing the quantity of orders, but also through revisiting the target market and the proposition which significantly increased the value of the orders. Visitor numbers to the website and inbound orders were more than trebled and the time spent on the website by visitors has doubled.

Permaflor has now fully recovered from the fire in just under 6 months and the company has a healthier order book than prior to the fire.

For more information, please contact Simon Poyser at iQ Media 01625 418667 / 07734 768342 or simonpoyser@iqmediagroup.co.uk